Great Olevia LCD TV Customer Service Experience
We purchased the Olevia from Syntax 30" LCD TV last year in December when we moved into our first house. I had always said we would get a flat panel after we got a house. I was a little wary of purchasing a brand of TV that was very new to the US, but after reading a review on Chait Gear, I was convinced everything would be okay.
Up until a few weeks ago the LCD TV performed flawlessly, but recently started on the AV setting to flicker and sometimes not come on properly. I dread calling customer service and the TV is not exactly a "small item" you can ship back. My wife finally asked, "Isn't is still under warranty?" and I was like - okay I'll call and find out if there's anything we can do. The only thing really going through my head was, how do we afford another TV when this thing eats it.
Well, I dialed the number on their web site and got a person right away. I went over the issue with them, and then I got put on hold. Damn I thought. Put on hold means - we can't help you. The person came back on the phone in less than 2 minutes, said I most likely had a bad light for the lcd or chip and he would like to replace my TV and send out a new one. What? I then gave my information and in less than 3 minutes after the call had a PDF sent to me to fill out and start the return.
Awesome. I have never been so happy in all my life with a consumer electronics experience. We are actually going on vacation this next week, but I'll do the TV swap the following and see how the rest of the experience goes, but so far so good.
At Syntax Olevia LT30HVS 30 LCD TV HDTV Ready and Syntax Groups
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Posted by Jay Brewer at August 18, 2005 8:41 AM
I am glad to see happy endings here, however mine is a nitemare. I purchased an oleiva from tigerdirect on line. it is the model 537h. i had the tv for exactly the time of the warranty ,3 days after the warranty , boom no power would not come on at all. after doing self inspection of the obvious i started to call around. no one would touch this tv for any repairs , said olevia would not even talk to them on the phone about parts for any reason. so in my experience i spent 900.00 for one year of part time watching as this tv was placed in the kitchen for my wife who played it on CMT music station maybe 300 hours in the year we had it. so in short i paid 3.00 per hour for each hour this tv worked. and of course no support from olevia at all. please be advised ,think long and hard before you buy any olevia product ,they are made to last only through the warranty.