Logitech Harmony 720 Remote Review
I've probably mentioned how much I dig remotes controls on steriods. One of the newer super remotes on the block is the Logitech Harmony 720 which I really like because it's designed for one-handed use. According to this review at I4U.DigitalTrends.com:
Perhaps the most unique feature of the Harmony remote line is the ability to program it through a PC. Install the software on your computer (or use the web interface for Macs), plug in the remote, and a start tweaking. The process for initially setting up the remote takes approximately 10-15 minutes, but more inquisitive users could spend anywhere up to hours messing with each parameter and tweaking each setting. Most people with the skills to use a regular remote will have no trouble setting up the Harmony 720 in most configurations.
Power users will find the extensive use of Wizards and question based solutions a little annoying. For instance, we still cannot figure out how we managed to get our Yamaha receiver to toggle the 6 Channel Input when it leaves the Home Theater PC activity. But, it works. Users can adjust everything from the slide show that displays in the cradle, to the pause between commands being sent to individual components. Finding the screen where they’re done can be slightly annoying, but with a little work, it all comes together.
Overall, I agree with their conclusion:
If you’re looking for a great middle range universal remote with all the bells and whistles, the Logitech Harmony 720 should be at the top of your list. The unique combination of stylish aesthetics and an intuitive interface is sure to impress everyone at first sight. Not only does it look nice and operate well, but it is affordable and solidly built. If the $200 price tag puts you off, the cheaper, monochrome 550 model offers many of the same features for less.
More at I4U.DigitalTrends.com
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Posted by William Hungerford at October 4, 2006 9:17 AM
Purchase this remote new at Costco in May 07. Couldn't get it to work. Tried online troubleshooting, first level support with a firmware update, second level support with a promise of a RMA for a replacement. Didn't get the RMA and complained via website contact. Got a response indicating that the considered the warranty invalidated and would only offer a repair with shipping, parts and labor at my expense. On a product that was 3 months old and never worked they said their records showed that it was used by a different customer. Knowing this wasn't true, I can only guess that Logitech would rather falsify product records instead of providing the normal consumer remedy. Bottom line is the product was bad, but the corporate response was worse. Not a good sign.
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