Best Selling HDTVs

November 3, 2007

Best Buy To Replace Backordered $99 Toshiba HD-A2 HD DVD Players With Higher-End HD-A3's; Means $200 Price Savings

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With Best Buy offering the Toshiba HD-A2 yesterday for $99 to compete with Wal-mart's "early Black Friday" savings on the same model, it's not surprising that Best Buy stores sold out as quickly as Wal-mart. Those who tried via Best Buy's website BestBuy.com had a small chance of getting their hands on this great deal, but the vast majority were given backorder notices. But what does this mean given that the HD-A2 is now a discontinued model?

All those who received a backorder notice will receive the higher-end Toshiba HD-A3 player instead which retails for about $300! It gets better though. The HD-A3 comes packaged with two HD DVD's, The Bourne Identity and 300, and if you use this mail-in rebate you'll receive another 5 HD DVD's for free! Check out this letter emailed to all Best Buy customers who received the backorder notice:

Dear Valued Best Buy Customer,

You are receiving this email because you recently ordered a Toshiba HD DVD Player (model # HD-A2) from www.bestbuy.com and your order was placed in a backorder status while we awaited additional inventory. Unfortunately, the manufacturer has discontinued this item and we are not anticipating receiving any more inventory.

Because we value your business, we will be fulfilling your order with the next generation Toshiba HD DVD Player (model # HD-A3) that is replacing the HD-A2 in Toshiba's lineup of HD DVD Players. There is no need for you to do anything to receive this upgraded model. We will simply fulfill your original order and your packing slip will be updated to show you received the HD-A3 and serve as your order receipt.

If you are not interested in receiving the Toshiba HD-A3 as a replacement for the discontinued HD-A2, you may return the unopened item to your nearest Best Buy store or simply contact one of our Customer Service Representatives at (888)-BestBuy for more information about how to return the product for a complete refund.

Please accept our apology for any inconvenience. We look forward to your next visit to Best Buy.

Sincerely,
Best Buy Customer Care

How's that for excellent customer service!

Via Daily Tech

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Posted by Justin Davey at November 3, 2007 7:30 PM

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